Details
Job Title: Hotel Receptionist
Employer: RAMADA HOTEL
Location: Fredericton, NB, Canada
Salary: $16.50 hourly / 40 hours per week
Shift: Day, Evening, Night, Weekend, Shift, On Call, Early Morning, Morning
Terms of employment: Permanent employment, Full-time
Vacancy: 4 Vacancies
Start date: Starts as soon as possible
Job Description
We seek skilled, driven, and diligent hotel receptionists to join our team. Manage our front desk daily and perform various administrative and clerical tasks.
Requirements
Languages: English
Education: Secondary (high) school graduation certificate
Experience: Experience is an asset
On-site: Work must be completed at the physical location. There is no option to work remotely.
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests’ departures, calculate charges, and receive payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Maintain an inventory of vacancies, reservations, and room assignments
- Clerical duties (i.e., faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wake-up calls
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Internet
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Who can apply for this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to Apply
Online through the company email: skrishnan@ramadafredericton.com
RAMADA HOTEL is an Equal Employment Opportunity/Affirmative Action company committed to building a diverse and welcoming work environment.
Notwithstanding any restriction imposed by law or contract, all eligible applicants shall be given equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, country of origin, or any other characteristic.
What Does a Hotel Receptionist Do?
Hotel Receptionists are the public face of a hotel and contribute to guests’ enjoyment of their stay. They book guests as they arrive, provide information about the hotel facilities, and keep accurate booking records.
They also deal with additional requests from guests and manage incoming phone calls and emails, posts, and deliveries. In larger hotels, a team of receptionists may be responsible for maintaining uninterrupted services for guests. Smaller hotels typically have one or two Hotel Receptionists.
10 Qualities that Make a Good Hotel Receptionist
1. Communication
Receptionists always contact people by phone, email, or in person. Therefore, good communication skills are at the top of the list of desirable qualities. A good receptionist conveys information clearly, speaks clearly and loudly enough, and masters the art of nonverbal communication.
2. Multitasking
On the busiest days, the front desk phone rings off the hook. Meanwhile, people may be waiting to be greeted personally. Appointments are to be made, messages are passed on, and administrative tasks are to be completed.
A receptionist constantly juggles various tasks. They must switch between functions smoothly, consider everyone’s needs, and stay calm and calm. Multitasking and prioritizing skills also come hand in hand because knowing which tasks should be prioritized is essential.
3. Social Skills
A receptionist must possess social skills to build relationships with clients, colleagues, and visitors. A good reception experience can quickly leave a positive impression. Thus, welcoming guests warmly and with a smile is a core task.
4. Organization
Looking around an office building, the reception area is often the neatest place—so it should be. A desk full of paperwork makes a wrong impression on visitors and preludes to problems: documents go lost easily, and data lying around violates data protection rules.
Therefore, the perfect receptionist is highly organized. They must retrieve files and telephone numbers instantly and tidy their workspace.
5. Technical Skills
Complex phone systems, email, word processing programs, and photocopiers hold no secrets for most receptionists. Technical skills are necessary to complete their duties.
But in a world where everyone is going digital, being up to speed with the latest technologies is a great asset. Receptionists must know all systems for managing rooms, smart parking, and registering visitors.
6. Resistance to Stress
Receptionists must have nerves of steel. They often work under tremendous pressure and simultaneously handle several tasks and visitors.
While doing their tasks, they are often interrupted by people requesting information, a phone call, or a new visitor, and then they return to work. Yet, they must remain calm and focused.
7. Problem-Solving
For example, if you have an unsatisfied customer, a missed appointment, or a visitor who is unwell, dozens of problems can arise daily. The Receptionist’s job is to remain calm and find a solution. In emergencies, receptionists are often the first to react and decide what to do.
8. Empathy
Every organization occasionally faces the occasional dissatisfied, stressed, or frustrated visitor. To put these visitors at ease, receptionists must listen to them, be calm and empathetic, and try not to deny the problem.
9. Reliability
Because receptionists have contact with almost every customer and employee, it is essential that you can rely on them. No company can afford to have a phone call go unanswered or to have a visitor waiting at an empty reception desk.
A receptionist must be able to work independently, be punctual, return from breaks on time, take responsibility, and solve problems as they arise.
10. Visitor Management
Receptionists are primarily responsible for visitor management. They must monitor who enters the building to ensure security. They also check in visitors and keep track of their records.
Which Qualifications Does a Hotel Receptionist Need?
The receptionist job does not require specific education or training, although requirements may vary per company. Some companies might require candidates to take an assessment test for their skills and abilities.
Education: A high school diploma usually suffices, but some companies expect their receptionists to have a bachelor’s degree in communications or business management. Some industries – such as hospitals or the legal sector – may require additional diplomas.
Training: Hotel receptionist training will help you obtain the essential office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. Meanwhile, receptionists are, in most cases, trained on the job. Training is focused on the needs of the sector or the company.
Experience: Knowledge of computer programs and software, such as Microsoft Office, comes in handy as these applications are used for many receptionist tasks. Knowledge of telephone systems is a plus. In addition, some companies have specific requirements based on their unique needs, such as experience with a particular software system.
Basic Tips on How to Enhance Your Hotel Receptionist Skills
Are you looking for a job as a receptionist? You can improve your skills by doing several things to become a great receptionist.
Train your communication skills
Communication is vital for a receptionist, so you must train your communication skills whenever possible. Practice your active listening skills on the telephone, paying attention to what the other person is saying and summarizing this information. You can also practice your communication during meetings with others.
Work on professionalism
Receptionists must maintain professionalism throughout the day. An excellent way to practice this is by communicating on the same professional level with everyone you meet. For example, greet the mailman with the same courtesy as an executive in your company.
Take notes
Taking notes and documenting everything will make you better organized and more focused on details.
Work on reliability
Receptionists should always be at their desks to greet customers, answer phone calls, and perform other tasks. Make reliability a priority by ensuring you are always available to help. Implementing digital visitor registration systems allows visitors to check in when they are unavailable.
Adapt and Learn
Workplaces constantly change and transform to accommodate the newest regulations and trends. These changes require hotel receptionists to adapt to new working modes, integrating digital tools with the physical presence to maintain a personal touch and connection.
Wrapping Up
Working as a hotel receptionist opens up completely new horizons. It requires an attractive appearance, a pleasant disposition, intelligence, kindness, and welcoming behavior. This is one of the most challenging jobs in the field to fill.
As a business’s first point of contact, you represent your organization’s work standards. The way you greet customers has a significant impact on your business’s growth. To be considered for this position, you must be personable and possess in-depth knowledge of your firm.
Frequently Asked Questions
Who does a Hotel Receptionist report to?
Hotel Receptionists’ reporting structure depends on the size of the hotel where they work. In larger hotels and chains, Receptionists typically report to a Reception Manager or a Front-of-House Manager.
They may be part of the Guest Relations team and report to the Team Leader or Manager. In smaller hotels, the receptionist may report directly to the Hotel Manager.
How much does hotel receptionists earn in Canada?
The average hotel receptionist salary in Canada is $31,200 per year or $16 per hour. Entry-level positions start at $27,300 annually, while most experienced workers make up to $42,900 annually. Other in-demand jobs in the hospitality sector include chefs, cleaners, kitchen assistants, etc.
